Yoga Mama Wellness Terms and conditions

TERMS AND CONDITIONS

Here you will find the terms and conditions for services operated by Yoga Mama Wellness.

PAYMENT

Bookings and payments can be made in the following ways:

  • Online booking system: bookings are made through the Yoga Mama Wellness Mindbody Online booking system. Most major credit cards are accepted.
  • By telephone: bookings can be made by calling 020 8789 3881.
  • In person at reception: Yoga Mama Wellness accepts cash, cheque and credit card payments.

CANCELLATIONS

  • In the event that a course or class has to cancelled, Yoga Mama Wellness will try to give students at least 24 hours’ notice wherever possible.
  • If courses or classes are cancelled prior to start date, a full refund will be given.
  • Should a course be cancelled after it has started, refunds will be made pro rata. Alternatively, if students prefer, a credit note for future course can be issued.

REFUNDS

  • Yoga Mama Wellness can only offer a full refund if the selected course is fully booked on receipt of payment.
  • Yoga Mama Wellness cannot offer refunds or transfer classes to another term for students who are unable to complete their course or were unable to attend the classes due to illness, work commitments or other reasons (see Missed Classes section below).

MISSED CLASSES

  • Payment for classes is for the term booked and is not exchangeable or transferable to other terms.
  • Any missed classes can be made up within the term by attending one of the other classes if there is availability.

TEACHER AVAILABILITY

  • Yoga Mama Wellness will endeavour to ensure the teacher scheduled will teach your class. However, occasionally, a substitute teacher is necessary.

BOOING ASHTANGA YOGA CLASSES

Yoga Mama Wellness operates a course system for Ashtanga classes:

  • All online Ashtanga classes bookings are for ‘courses’ which are consecutively attended, weekly classes used over a specified period.
  • You can go straight to the class that you would like to attend and book yourself by purchasing a course and making a reservation for the duration of the course.
  • Alternatively, you can purchase a course from the ‘Online Store’. After purchase, go back to the class schedule, select the class you would like to book, and make a reservation for the duration of the course.
  • Pleases note that Ashtanga classes generally run 90 minutes.

Amendments and transferring credits

  • There are no refunds or transfers for unused classes.

Drop in classes

  • Drop in classes are not available online.
  • You can only reserve your place on a class in advance by buying the Course.
  • If you wish to buy a drop in pass, you would need to give us a call the day before the class to check availability and pay over the phone in advance by calling 0208 789 3881.

Gift cards

  • Gift cards can also be purchased online and sent via email.

BOOKING GENERAL & POSTNATAL CLASSES

Yoga Mama Wellness operates a course system for General / Postnatal Classes:

  • All online general and postnatal class bookings are for ‘courses’ which are consecutively attended, weekly classes used over a specified period.
  • You can go straight to the class that you would like to attend and book yourself by purchasing a course and making a reservation for the duration of the course.
  • Alternatively, you can purchase a course from the ‘Online Store’. After purchasing, go back to the class schedule, select the class you would like to book, and make a reservation for the duration of the course.

Postnatal classes

  • These classes are suitable for women from 6 weeks after giving birth, or after postpartum check-up. We strongly recommend against women participating in Postnatal Classes before this time.
  • Babies are welcome in Postnatal Pilates and Mum and Baby Yoga, but they do not participate in Postnatal Pilates.
  • Babies are able to attend up to the crawling stages.

Amendments and transferring credits

  • There are no refunds or transfers for unused classes.
  • If you have previously attended pregnancy classes and were unable to finish your course, please check your account for any remaining credits to apply towards your block. Those credits will expire 4 months after your delivery/due date.

Drop in classes

  • Drop in classes are not available online.
  • You can only reserve your place on a class in advance by buying the course. If you wish to buy a drop in pass, you will need to give us a call the day before the class to check availability and pay over the phone in advance by calling 0208 789 3881.

Gift cards

  • Gift cards can also be purchased online and sent via email.

PREGNANCY YOGA AND PILATES CLASS PASS SYSTEM

Yoga Mama Wellness operates a class pass system for pregnancy yoga and Pilates courses:

  • Prior to booking any Yoga Mama Wellness Pregnancy Yoga or Pilates courses, women should have their 12 week check up.
  • All online pregnancy course bookings are for 6 classes that can be used over an 8 week period.
  • You can go straight to the class that you would like to attend and book yourself for up to 6 classes by purchasing a course.
  • Alternatively, from the ‘Online Store’ you can purchase a course to use for any pregnancy class. After purchase, go back to the class schedule and select the class you would like to book.

Amendments and transferring credits

  • If you are unable to attend one of your scheduled classes, you will need to cancel yourself online giving at least 24 hours’ notice to avoid losing the credit.
  • If you need to make any changes, go to ‘My Schedule’ and cancel the class. You need to cancel first to free up the credit, then you can book the class you would like to attend.
  • If you give birth before you finish your course, you may use the credit for one of the Postnatal Classes. Your credit will expire 4 months after your delivery date. Please notify reception to put your course on hold.

Drop in classes

  • Drop in classes are not available online.
  • If you would like to try a class first before committing to a course, you will need to check availability and pay over the phone in advance by calling 0208 789 3881.

Renewals

  • You have the option to purchase multiple courses or even schedule auto-renewals of your course to support you throughout your pregnancy.

Gift cards

  • Gift cards can also be purchased online and sent via email.

STUDIO POLICY

  • Please arrive a few minutes early
  • New students: are kindly asked to fill in a health assessment questionnaire and hand to teacher before first class.
  • Late arrivals: if you arrive a few minutes late, please make sure that you do not enter if the class is chanting or in the first relaxation, and then please enter as slowly and quietly as possible.
  • Eating: it is recommended that you do not eat at least three hours before practice. If a special condition prevents this, eat easily digested foods, i.e. fruit or yoghurt, no later than one hour before class.
  • Mobile phones: in order to avoid disturbance, we ask you to switch your mobile phone off before entering the class.

REGISTERED TRADEMARK

  • Yoga Mama Wellness operates under Sangha Yoga Limited (registered in England and Wales, Company №09898789), which is covered by the Yoga Mama® registered trademark. The trademark is filed with the United Kingdom Intellectual Property Office with the registration number 2467258.
  • All violations of this trademark (logo, trading name) will be pursued using the relevant legal channels.

PRIVACY POLICY

Yoga Mama Wellness is committed to protecting your privacy and will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998 & subsequent revisions thereof).

We collect information about you to:

  • To provide you with our newsletter.
  • To provide you with the best possible service that we can.
  • We will not email you in the future unless you have given us your consent.
  • We will give you the chance to refuse any email from us in the future.

The type of information that is collected may include:

  • Your name
  • Address
  • Email address

We will never collect sensitive information about you without your explicit consent and will hold your personal information securely in line with our own policy. If you would like to see any information we hold about you please email or write to us with your request and we will provide you with this information promptly. If you would like us to amend or delete any of this data please email or write to us and we will amend your records.

Yoga Mama Wellness may use your email address to contact you with information that we think would be of interest to you. You may unsubscribe or request that we do not send you any further information by sending us an email requesting that you are removed from future mailings.

Yoga Mama Teacher Training

YOGA MAMA TEACHER TRAINING

Yoga Mama Pregnancy Yoga Teacher Training School runs Pregnancy Yoga Teacher Training courses and Postnatal and Fertility CPD (Continued Personal Development) workshops. These courses and workshops are fully accredited by Yoga Alliance Professionals.

Yoga Baba Clothing

YOGA BABA CLOTHING

Yoga Baba Clothing is an exclusive range of baby wear from Cherie and Cally Lathey. Garments are made from 100% organic cotton, which is approved by the GOTS. These fun designs are soft on your baby's skin and kind to the environment. Visit our Etsy store.

The Putney Clinic of Physical Therapy

THE PUTNEY CLINIC

The Putney Clinic of Physical Therapy is part of London’s largest NHS and Private Medical Treatment Facility. It provides a complete cycle of care, from the treatment of pain and injury rehabilitation to lifestyle changes, preventative exercise and mind-body well-being.

When I met Cherie, I felt like I'd finally found the teacher for me. In only one session a week, I quickly saw a change in both my energy levels and muscle tone. Cherie's classes are dynamic and leave you feeling like you've had a good work out.

Jemma Forte

TV Presenter & Writer

My Yoga Mama practice keeps me balanced, energised and sane. It takes a huge effort to drag myself out of bed on a Saturday morning. After practice, the stress and strains of the past week disappear and I feel strong enough to take on the world.

Karen Gill MBE

Tai Chi has helped me regain my balance, normal walking gait, confidence and control of my limbs after being diagnosed with a serious neurological illness. The teaching at Yoga Mama is first class and suits all levels of fitness.

Peter

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